Refund policy
Please choose your items carefully as we do not offer refunds, exchanges, or replacements if you change your mind.
If you purchased the product instore, you can:
If the product you purchased isn’t of acceptable quality*, we will, at your option, either:
- refund you the price paid for the product to the original payment method used to purchase the product if the store has this capability (if the refund is to a payment card, this will typically be processed within 3 business days from the date of return), or refund you in cash;
- replace the faulty product; or
- exchange the faulty product for a similar one of equal value.
The store will only be able to offer an exchange or replacement if the product you want is in stock at the time of the request. If the product is not in stock, we will provide you with a refund instead in accordance with this Policy.
If you do need any assistance with an instore return, please contact our customer service team (see details in the “Customer Support” section below).
If you purchased the product online (including through and fodd delivery website / web app), you can contact our customer service team (see details in the “Contact Us” page).
If you are contacting the customer service team, please:
- provide photographic proof of the product issue(s) confirming that the product is not of acceptable quality* within couple of hours of receiving your purchased goods.
- provide acceptable proof of purchase.
If the product you purchased isn’t of acceptable quality*, the customer service team will work with the store you purchased the product from and arrange :
- for you to exchange the product instore at the same store that you purchased it from;
- for you to collect the replacement product instore from the same store that you purchased it from;
or
- for us to process a full / partial refund (which will follow the same process used for instore purchases).
The store will only be able to offer an exchange or replacement if the product you want is in stock at the time of the request. If the product is not in stock, we will provide you with a refund instead in accordance with this Policy.
* Acceptable Quality excludes products that are:
- Burnt or Undercooked: Products that are excessively burnt or undercooked, making them inedible or unsafe to consume.
- Mold or Spoilage: Presence of visible mold or any signs of spoilage, indicating the product is unfit for consumption.
- Significantly Different Appearance: Products with a significant difference in appearance from their advertised photos or descriptions
- Missing Ingredients: Products missing key ingredients listed on the label or description.
- Incorrect Ingredients: Products containing ingredients not listed or using substitutes that significantly alter the taste or texture (unless clearly communicated beforehand).
- Past Expiry Date: Products that have already passed their expiry date.
Contact
Should you have any questions about our Return or Refund, please call +6433411172 or email us at tgfbakery2014@gmail.com or visit us at 290B Colombo Street, Sydenham, CAN, Christchurch 8023, New Zealand.